EV Sales Growth Slows; Market Leader Tesla Stalls

Electric vehicle (EV) sales growth in the U.S. continues to slow, according to sales data analyzed by Kelley Blue Book. In the first quarter of 2024, Americans bought 268,909 new electric vehicles, according to Kelley Blue Book counts. EV share of total new-vehicle sales in Q1 was 7.3%, a decrease from Q4 2023.

While annual EV sales continue to grow in the U.S. market, the growth rate has slowed notably. Sales in Q1 rose 2.6% year over year, but fell 15.2% compared to Q4 2023. The increase last quarter was well below the previous two years.

In Q1 2023, EV sales volumes were up 46.4% year over year and 15.5% quarter over quarter. In Q1 2022, EV sales were higher by 81.2% year over year and 20.4% higher than the previous quarter.

“Electric vehicle sales in the U.S. declined during Q1 2024 – the first quarter-over-quarter downturn since Q2 2020,” said Stephanie Valdez Streaty, director of Industry Insights at Cox Automotive.

“As anticipated, Tesla’s sales took a hit, influencing the overall market dynamics. However, a few brands saw significant EV sales increases, achieving over 50% year-over-year growth. As noted in January, we are calling 2024, ‘the Year of More’. More new products, more incentives, more inventory, more leasing and more infrastructure will drive EV sales higher this year. Even so, we’ll continue to see ups and downs as the industry moves towards electrification.”

Analysts at Cox Automotive had expected a slowdown in EV sales growth. Segment growth typically slows as volume increases. This is certainly true with the market leader Tesla, which reported notably lower global deliveries in Q1 2024.

According to Kelley Blue Book estimates, Tesla sales in the U.S. were down 13.3% year over year – well below the typical double-digit growth that had become routine with the Tesla brand. Tesla’s share of the electric vehicle market in Q1 2024 was 51.3%, down from 61.7% one year earlier.

Though the overall year-over-year growth was minimal in Q1, nine manufacturers recorded more than 50% year-over-year growth in EV sales – BMW, Cadillac, Ford, Hyundai, Kia, Lexus, Mercedes, Rivian and Vinfast.

Q1 2024 EV SHARE OF TOTAL BRAND SALES
Go to coxautoinc.com (Q1-2024-EV-share-to-brand-sales-revised-chart subpage)

Notably, lower prices have supported EV sales volume in the U.S., particularly for key Tesla models. The average transaction price for a new EV in Q1 was $55,167, a 9.0% decrease compared to Q1 2023 and down 3.8% quarter over quarter. Tesla’s average transaction price was $52,315 in Q1, down roughly 13.5% year over year. However, lower prices did not generate higher volume.

Many automakers have followed Tesla’s lead and slashed prices. Incentive spending on EVs has increased notably in the past year, another sign of slowing demand. Leasing, too, has increased. In Q1, roughly 27% of all EVs were leased, more than double from the year before. With leasing, many buyers can qualify for the full $7,500 incentive the Inflation Reduction Act offers.

One bright spot in Q1: Strong EV sales from luxury makers, suggesting the EV market continues to be luxury-driven. Cadillac achieved a 499.2% year-over-year increase in electric vehicle sales due to robust sales of its Lyriq model. At Mercedes, EV sales were up 66.9%. BMW posted a 62.6% increase in EV sales compared to Q1 2023. At Audi, Q1 EV sales grew 28.8% year over year.

Meanwhile, sales of the most affordable EV in the U.S. – the Chevy Bolt – have been temporarily halted. Bolt sales fell 64.3% year over year in Q1, hitting just 7,040, as production stopped. A new version of the Bolt is expected to launch in 2025. On the non-luxury side, Ford achieved an 86.1% year-over-year increase in Q1 EV sales with the second-highest EV sales volume behind Tesla.

Cox Automotive forecasts EV sales in the U.S. to increase year over year in 2024, making this year the best year ever for EV sales. Analysts expect EV sales to reach roughly 10% of the market by the end of the year, up from 7.3% in the first quarter.

Originally posted by Cox Automotive- https://www.coxautoinc.com/market-insights/q1-2024-ev-sales/#:~:text=Electric%20vehicle%20(EV)%20sales%20growth,a%20decrease%20from%20Q4%202023

Stellantis sales drop 10% in first quarter

Stellantis NV sales dropped 10% in the first quarter compared to last year, with its Ram and Dodge brands suffering the steepest sales declines.

The transatlantic automaker, which also offers Chrysler, Jeep, Fiat and Alfa Romeo in the United States, sold 332,540 vehicles in the first three months of the year compared to 368,327 a year ago. Bright spots were Jeep, which saw a 2% uptick due to several popular vehicles including its plug-in hybrids, as well as a 9% rise for Chrysler sales thanks to its Pacifica minivan.

“As Jeep prepares to deliver its first fully electric vehicle, the Jeep Wagoneer S, in the U.S. in the second quarter, the brand saw significant growth across its portfolio in Q1, and the Jeep Wrangler 4xe and the Jeep Grand Cherokee 4xe are currently ranked the No. 1 and No. 2 best-selling hybrids in the country,” Jason Stoicevich, Stellantis head of U.S. sales, said in a statement. “2024 will be a transformative year for the company and our consumers, and our focus and commitment remain on delivering best-in-class products across Stellantis’ diverse portfolio.”

The sales drop-off was in contrast to most other automakers, which reported strong year-over-year sales increases this week. However, General Motors Co., Kia Corp. and Tesla Inc. had declines. GM reported a sales drop of 1.5% year-over-year to 594,233 in the first quarter.

In the first quarter of 2023, Stellantis also witnessed a 9% decline in sales. For all of 2023, however, it saw just a 1% sales decline in the United States compared to 2022.

Stellantis highlighted the healthy sales of its plug-in hybrids for the quarter, which increased 82%. The automaker noted that its Jeep Wrangler 4xe, Jeep Grand Cherokee 4xe, Dodge Hornet R/T and Chrysler Pacifica Hybrid took four of the five top spots for best-selling hybrids in the country as of last year. The company is getting set to launch eight fully battery-powered vehicles in the United States by the end of 2024.

Jeep’s sales were positive thanks to healthy sales of its Compass, Renegade, Wagoneer and Grand Wagoneer. Sales of the popular Grand Cherokee and Wrangler models were about flat.

Ram saw steep sales declines, including of its ProMaster vans, but noted the 2025 Ram 1500 is arriving at dealerships now. Dodge saw sales declines of its Charger and Challenger — which ended production last year — and Durango SUV, though it is releasing an all-new electrified Charger in the coming months.

Originally published by The Detroit News https://www.detroitnews.com/story/business/autos/chrysler/2024/04/03/stellantis-sales-drop-10-in-first-quarter/73179553007/

Client Command: Democratizing the Data

In this issue of Business Spotlight, Auto Digest spoke with CEO of Client Command Jonathan Lucenay.

Business Spotlight

Think about the last time that you searched for a new car, what did that look like? Did you search locally, or within your state, maybe even nationwide just to compare prices? The big question is… how many dealerships did you go to? How many salespeople did you try to haggle with? Many of today’s shoppers are looking at deals across the country, online, and are not limited to your town’s “dealership row.” Sometimes the transaction is settled before the shopper ever steps foot in the showroom. Welcome to 2022, folks!

Thanks to innovative companies such as Client Command, the primary market area of many shoppers is now nationwide and easily accessible. Dealerships have adapted to this over the years, and now utilize DaaS (or data-as-a-service) to identify and offer their cars to these interested parties. This could mean a dealership in Lexington, Kentucky sells a car to a young woman in Butte, Montana. This… is cool, frankly… and was not the reality we lived in just 10 or so years ago. For all of the change happening in the automotive powertrain space these days, it seems retail is also feeling pressure from OEMs to perform.

Enter Client Command

In this issue of Business Spotlight, Auto Digest spoke with CEO of Client Command Jonathan Lucenay. A Cumming, Georgia-based firm with around 70 employees that is a powerful player in the dealership marketing world. After 9/11, CEO Jonathan Lucenay began to realize how the market around him was changing and how decisions were often times made emotionally. He decided to let data tell him where and who to market. Fed up with all of the DMS (Database Management System) providers that were still using tech from the 1970s as a base platform, he started to change the industry himself. He literally said that what he saw back in those days “drove me crazy.”

“Dealers were hesitant so I told our initial clients that they could just pay for the results. The impacts were massive!  The results exceeded anything most of those dealers had ever seen. That was 2001.” – CEO Jonathan Lucenay

What do they have that is unique?

The folks at Client Command have been in the industry for over twenty years, originally doing marketing and advertising analysis for seemingly ancient mediums such as radio and TV. Oh, how times have changed. After realizing the demand and opportunity for more targeted ads in the early 2000s, CEO Jonathan Lucenay began to transition his company into this new model. A model that combines inputs from a variety of sources to pair a match. Effective leaders can anticipate change on the horizon, as shown.

Their primary technology, called “Active Shopper Network,” is able to accurately track and identify nearly every person shopping for a car in the United States. The algorithm gets data from over sixty billion URLs every day and has databases to pair all of these searches to the one doing the searches. This includes data from online videos, social media, and email, along with web searches. The company was named Inc. Magazine Best Workplace 2018 and has received the US Business News Technology Elite Award for Best Automotive Marketing Solutions Provider. They do have plans to go international in the future, which will undoubtedly present it’s own new set of challenges for the team.

“The customer expects [the ads] to be real time, but they also expect them to be meaningful.”

Marketing On Easy Mode

When Auto Digest asked Mr. Lucenay what the biggest challenge is for the company, he responded that the hard stuff is what they make look easy. The business is proud to tout that they integrate billions of data sources and sift through it to get actionable data for the local dealership. This data comes from websites, search engines, ISP’s, and a variety of other sources that most of us aren’t even aware exist! Client Command supports dealerships because when they win, Client Command also wins. The have some testimonials on their website from dealers, and it seems the relationship is more of a genuine partnership than a business client. The same statement, however, applies if a loss happens. Good motivation to succeed, right? When prying further, and asking Jonathan what his team is doing to overcome this challenge of educating dealerships on their market, he stated that it’s step by step. It is a process to work with one dealership at a time to prove their value and establish that mutual teamwork. The team works diligently to enhance not just the data, but also the entire platform that is visible to their customers on a weekly basis. These days, it seems there is an algorithm for everything… but not all add true value, and Client Command is cognizant of this.

Enabling Great Talent to Succeed

The culture of Client Command is one that is built around knowing people, both the data and the person… whether this means their business partners or their own employees. The CEO made it clear that although data firms such as his sometimes struggle to maintain a certain level of “normality” in the office, (data analytics is not typically known for it’s engaging and enthusiastic workforce) he used the word “electric” to describe the energy at CC. The company ensures that investments are not only made on the software side of things but more importantly with their human capital. This enables the rest of the team to more efficiently give that ever-so-valuable people knowledge to the dealerships surrounding them.

“Big data is meaningless unless it’s actionable.”

In conclusion, Jonathan and his team firmly believe that although consumers like digital retail, dealers can adjust along with the consumers in the market. His organization is just one example of many in the rapidly-evolving auto sector that are learning to encourage and implement new and sometimes risky ideas. That is how a competitive edge is maintained.

Post was originally published by Auto Digest https://www.auto-digest.com/client-command-democratizing-the-data/.

To learn more about the platform send us a message here.

The Power of an Addendum

The current supply issues are creating a unique ‘sellers’ environment for dealers of all types these days and it is unlike any market I have experienced in my 27 years in the retail industry. Whether you are currently selling cars, RVs, or powersports you are seeing customer demand potentially higher than you’ve ever seen and are rightfully enjoying the fruits of scarcity. We all know this is a cycle, and at some point, we will again see rebates, negotiating, and discounts. The fruits dealers are currently harvesting are well deserved after surviving nearly a decade of margin erosion and a continuous sprint to the bottom of the price chain.

I recently attended a couple of industry events and heard story after story about customers agreeing to purchase, and pay top dollar, for their third or even fourth choice of vehicle. On the surface, this seems like an ideal, highly successful model for dealers to live in. While it has been bountiful, I feel there are some adverse effects as well as some missed opportunities worthy of addressing.

There is an old adage, ‘when perceived value exceeds price, you have a sale.’ Right now, the perceived value is the raw availability to conduct a transaction instead of the traditional checklist of wants and needs. Simply having something to sell is all the value a customer needs to see in a retailer. The dealers I know and work with, want more; they want a customer to see value in the transaction, not just being able to conduct a transaction. Of course, dealers want to maximize on the current opportunity, but they also want to perform the balancing act of earning the well-deserved profit, as well as providing long-term value in doing business with their dealership but for years to come.

Assuming dealers are exceeding their customers experience expectations, then we’ll move on to the value of the vehicle. By value, I am not referring to the features and benefits the customer has spent hours online pouring over, but the additional value a dealer can provide by protecting some of the customers risk exposure. Customers often get caught up in the euphoria of the purchase and forget the reality of owning a car, RV or powersport toy. They forget cars get dirty. They forget RV’s get lived in and spills and accidents occur. They forget their side by side could catch the eye of a thief. The risks of these forgotten realities can be mitigated by dealers including protection products on an addendum.

An addendum allows a dealer to enhance the value of a transaction by pre-selecting one or more value-based consumer products and adding them to a ‘Why Buy Here’ of the dealership. These addendums create a unique presentation opportunity for the sales consultant and most likely leads the customer away from a decision based solely on availability, or worse price. Instead of talking about discounts to meet a competitor’s price, the sales consultant can direct the conversation to the benefit of having a vehicle location device with years of monitoring included, as well as the cash benefit to assist in the event of an unrecovered stolen vehicle. Customers will value peace-of-mind over price if they are educated on the benefits before being ‘sold’ the item or being asked to pay a higher price with no explanation of benefits.

There are a few addendums I have seen backfire on dealers. Pinstripes, although spectacular to some, generally don’t command a $1,495 increase to the cost of the vehicle. And believe it or not, there are some that don’t see $999 of value in a set of plastic mudflaps for their Honda Accord. Whereas customers do see value in knowing their vehicle is protected from everyday spills and stains, as well as having some coverage against the environmental effects to today’s modern painted exteriors. Who out there doesn’t relate to a soda, or ketchup packet spilling on their seats or floorboards at some point in their driving history?

The great part about an addendum is it helps clarify the customers value in the vehicle as well as reminding them of the unavoidable perils of owning a vehicle in today’s world. If the customer doesn’t see value, then the addendum can be removed, and you have a sold vehicle at or near MSRP. If the sales consultant properly conveys the value of each item on the addendum, then it is likely the customer will at least purchase one, if not everything the dealer includes on the addendum. Either way, the dealer and customer are in winning situations; value exceeds cost!

A few suggestions:

  • Make the addendum something of true value to your customers. Leave out frivolous outdated items nobody sees value in. Today’s buyer is too sophisticated and will see through the gimmicks of what is being attempted.
  • The success of an addendum is directly correlated in the confidence of the presentation by the sales consultant. If the dealership staff doesn’t believe in what is being offered, it will fail and most likely backfire on the dealer.
  • Disclose anything and everything. Don’t sneak anything in. Proudly display the addendum and additional cost on the vehicle. Give your team the tools to demonstrate the value of each product being offered. Value based protection products sell themselves when explained properly.
  • Live it. Like most rewarding actions in life, you cannot be passive. You must be active with your value-added items each and every day. Here are a couple ways to keep everyone focused on the value on in the addendum:
    • Walk around competitions for some additional Saturday spiff money.
    • Product knowledge quizzes focused on what makes this product so valuable.
  • Retain the customer. The addendum should have some form of tie back to the selling dealer. Don’t just sell a vehicle, win a lifelong customer. The real gains come from the harnessed lifetime value of a family in the dealership’s community. Believe it or not, people still like doing business with people they know and trust.

About the author: Ryan Nelson has over 25 years of experience in the retail industry and is a Partner at Advanced Dealer Solutions, a leading independent agency specializing in dealership development in the auto, RV and powersports industry.

To learn more about how the right addendum can benefit your dealership, please reach out to Advanced Dealer Solutions at 844-320-3722 or [email protected]

Inside The Mind Of A Generation Z Consumer

Generation Z, also known as zoomers, who include people born between 1997 and 2021, are the most informed customers in history. Education levels are on track to be the highest we have ever seen, high school dropout percentages are low, college enrollment rates are up, literacy rates have skyrocketed over the world, and IQ scores have been on an uprise since the 20th century. With all the information available to them, Gen Z has the chance to disrupt the industry by the way they make decisions.

Generation Z uses search engines and social networks to research every buying detail possible. After they do their online research, they open up the questions to their personal network to gauge opinions from their peers. They have been and will continue to be a buying by committee generation. Gen Z wants to confirm they are making the smartest purchase possible, and they do this by utilizing technology and consensus. From an early age, they have been taught to ‘Google it’ which has led to a generation with a plethora of information and the ability to create an opinion of a product or service within 5 minutes.

Buying behavior is much more thought out than it used to be. Knowing who is shopping for a car early in the information stage of buying is critical. Mass marketing your message blindly to a huge audience is a thing of the past. Dealers need to harness the power of technology and learn how to target active shoppers. Getting a Gen Z customer in the door first is critical. Being able to tell your story and speak about your “Why Buy Here” is a great opportunity to win that consumer’s business.

Automotive marketing has seen many new and innovative companies in the past few years. The leader of technology is hands down Client Command. They identify active shoppers as early as 24 hours into the buyers’ online journey by using artificial intelligence. What also sets them apart is they have legal permission to market directly to customers who have never shared their permissible data with your dealership. This technology will absolutely crush your primary marketing area and create reoccurring customers.

Giving a younger consumer a great car buying experience the first or second time they purchase a car is critical. If they love their experience, it has the potential to create loyalty to your dealership that could last a lifetime.

Written by Michael Sabol, Marketing/Business Development Coordinator.

The Power of Branding

If I asked you what sets your auto, motorcycle, or RV dealership apart from the rest what would be the answer? I can tell you the common answers are family owned, community driven, friendly staff, customer service, or worse yet the lowest price! It is the same old thing you hear with every other dealership. There is no curiosity or real awe factor for the consumer.

What if you could offer your customer a lifetime powertrain warranty at no cost and no catch? I can tell you no amount of marketing can compete with a complimentary lifetime powertrain warranty. The main reason is that it creates curiosity and gives value to your customer. Below is some of the marketing our auto, powersport, and RV customers have utilized. The amount of traffic an advertisement like that can bring to your store is unmatched.

What areas does Warranty Forever impact in your store? The simple answer is every department will see an increase in revenue. Warranty Forever helps your sales staff sell more cars because of the high value your dealership offers. Your F&I managers will have more opportunities from customers who see the benefit of being covered in the event their vehicle breaks down. It gives your dealership a chance to speak about the benefits of servicing there. Dealers have seen a 29% increase in unit sales, 31% increase in PVR, a 70% increase in customer pay repair order dollars, and many more benefits

In a world filled with monotonous digital ads, social displays, and emails add something to your dealership to help you stand out in the marketplace. To learn more about Warranty Forever visit our informational webpage. https://www.naenwan.com/ads_warrantyforever

Michael Sabol – Marketing/Business Development Coordinator – Advanced Dealer Solutions