Advanced Dealer Solutions May Newsletter

The month of May brings us to the eve of summer, and later this month, many Americans will celebrate Memorial Day with friends and family around a lake, at a barbecue or watching a parade. 

For a huge swath of the country that endured a long, cold, wet winter, summer cannot come soon enough and hopefully May brings us the sunshine and warmth we have been anxiously awaiting since late October 2021. 

Typically the warmer weather and sunshine bring increased vehicle sales. Summer sales, new model introductions, etc. all lead to more customers purchasing new, or new to them, vehicles. Although most dealers are still dealing with little to no inventory, there have been some signs of improvement. Many questions remain about what the new normal will be, and when we will all settle into it. For now, dealers continue to enjoy demand outweighing supply.

With increased volume, specifically F&I production, means dealers are generating more F&I reserve dollars than ever before. And for many dealers, participation in their F&I underwriting profit, or reinsurance, is seen as a retirement plan, or a method to generate capital to help fund their business. We have worked with too many dealers through our careers who are placed into structures that are clearly not the best option for them and their goals. Please take a moment to read through the article on navigating the myriad of options available to dealers today. 

And last, but not certainly not least, Happy Mothers Day to all the amazing and wonderful mothers in each of our lives. 

To read our full newsletter follow the link https://mailchi.mp/advdealer.com/may-newsletter

April Newsletter

And just like that, the first quarter of 2022 has come and gone. Hopefully you are more than a quarter of the way to your annual goals. We at ADS are excited about how the year has started, and even more excited about our outlook over the next nine months.
 
The month of March marked a comeback of sorts. After a couple years off due to the pandemic a few key events made their way back to our calendars. First, we spent some time with our valued partners at NAE in beautiful Cabo San Lucas, Mexico. We enjoyed relaxing and catching up with so many dear friends on all the happenings over the last couple years.

We hope you all have the same optimistic outlook our team has for the remainder of the year. If there is anything our team can do to support you and your goals, please don’t hesitate to reach out to one of our very talented team members.

To view our full newsletter https://mailchi.mp/advdealer.com/newsletter-april
 

Dealer Participation: How to Navigate the Alphabet Soup of Options

Today’s dealers can choose from a plethora of options when looking at participation structures and which may be the right fit for them and their business. Unfortunately, many of the individuals providing dealers information are ill-informed or have inherent biases when presenting what they feel is ‘best’ for their prospect or customer.

Retro, CFC, ARC, ReinsuranceX, NCFC, DOWC, AOWC, DOWC Hybrid, Dealer Obligor, and on, and on, are all being floated around by-product and structure representatives as the ‘best’ choice for the dealer.

Dealers are growing frustrated with the misinformation in the marketplace and are not sure where to turn for unbiased, reliable information.

Participation structures are filled with pros and cons, and there is no ‘One Size Fits All’ solution available. Below are a few tips when evaluating a new participation structure or looking into what you have in place today:

  1. Always seek the advice of a qualified tax professional.
    • There could be a variety of financial implications (positive and negative) when choosing a structure.
      • As a note, a sales rep is rarely, if ever, a qualified tax professional no matter how many fancy words they throw out there.
  2. Don’t step over dollars to pick up dimes.
    • No matter how good a participation structure performs, it will never outrun the effects of partnering with a bad F&I provider and giving up PVR or product sales.
    • Too many dealers suffer from poor in-store performance while clinging to the fact they have their own ‘warranty company’.
    • The $400 additional PVR or more dealers can get from partnering with the right company will have a greater financial impact than what they think they are going to get from the current structure.
  3. Decide what is most important to you.
    • Several providers have limited solutions available and no matter the dealers’ needs, their structure is magically a perfect fit!
    • Appetite for risk, products available for participation, cash availability, control of investment manager and assets, estimated annual production, etc. are all important factors and can be overlooked in the excitement of the moment.
    • Who are the shareholders going to be and why?
      • There may be alternative ways to allow GM’s, etc. to participate in the structure without issuing them shares.
    • How much involvement do you want to have?
      • Are you looking for a turn-key solution?
        • Annual financial audits, exposure to regulators are some of the ‘gifts’ dealers are surprised with after engaging certain structures.
  4. Ask the ‘right’ questions.
    • What are the ‘fees’?
      • In the world of participation structures, the term ‘fees’ can become very subjective.
    • Fees are important. What if you could have an extremely low, or no admin fee, but then found you had a ceding fee greater than 25% with the premiums being ceded only quarterly and split 75% earned and 25% as written.
      • Maybe that’s ideal for you, but maybe not.
      • Maybe you want an all-inclusive fee and no ceding fee.
    • Ask how much of the remittance is being ceded and when is it ceded?
      • Those are much better questions than, ‘what are my fees’?
    • What are the minimum trust balance requirements?
    • What expenses if any, are associated with loans from surplus?
    • Are there annual fees beyond annual tax filings and license renewals?
      • If so, what are they for and how much are they?
  5. Who is on your team?
    • A proper participation structure has a great team behind it.
      • A dealer who has clearly defined goals of what they expect out of their participation structure.
      • In-store training & development to increase production.
      • A provider with access to numerous structures to evaluate.
      • An administrator to set appropriate reserves and provide detailed, transparent reporting.
      • An asset manager to execute your investment strategy for your primary and surplus accounts.
      • A leading accounting and actuarial firm to help navigate the formation, annual tax filings, etc.
      • A servicing team to monitor loss ratios, reserves, production, additional products, etc. on an ongoing basis.
      • An insurer with the right CLIP to provide you with the structure you are looking for.
  6. Stay informed.
    • I run into too many dealers who know they have a reinsurance position, but have no idea how it is performing, how it is structured, or the investment returns.
      • A properly structured and managed position could generate large sums of underwriting profit and investment income.
        1. Don’t just set it and forget it…
      • Monthly cession and bank statements as well as in-depth quarterly reviews should be part of the servicing teams’ cadence in the management of the position.

At the end of the day, the right structure coupled with the right partnership can yield significant returns for you as a dealer. Make sure you are asking the right questions to the appropriate people before making a final decision. If you have questions about how ADS can support your in-dealership goals as well as exceed your long-term participation goals, please reach out to us to schedule a review of your goals, current structure, etc.

EV’s Here, EV’s There, EV’s Everywhere

EV’s here, EV’s there, seemingly EV’s are everywhere… except on the actual roads, for now.

Based upon the headlines, commercials, recent IPO’s, and tweets from a certain celebrity CEO, you would think EV’s are as common on the road as an IC (internal combustion) powered F-150. To anyone outside of the industry, it comes as a big surprise to hear that EV’s only make up about 3% of the market share. A number that is expected to grow exponentially over the coming years, but we are not quite there yet.

If you were part of the 112.3 million viewers of ‘the big game’ in February, then you were a part of the population that was inundated with EV commercial after EV commercial. Certainly, a sign of where the market is headed. The question then becomes, how quickly do we get there?

Most people think Elon Musk kicked off the electrification craze when the Tesla unveiled a dynamic, all-electric roadster in in 2006 (officially released as a 2008 model). Actually, the first electric vehicles were produced well over 100-years before the Tesla Roadster turned motoring enthusiasts onto electrification. Here in the United States the first electric vehicle is credited to William Morrison, a chemist who lived in Des Moines, IA. In 1890 he created a six-passenger electric vehicle that was capable of a top speed of 14 miles per hour.

Over the next decade the industry saw several manufactures produce their versions of electric vehicles, reaching a pinnacle around 1900 when New York City had a fleet of 60 electric taxis and charging stations every few blocks to meet the rising demand.

As electric vehicle sales were climbing due to the easy, clean, and quiet operation, a true disruptor burst onto the scene, Henry Ford, and the Model T! The Model T car cost only $650 ($18,500 in today’s dollars) while the electric roadster of the day cost $1,750 ($50,000 in today’s dollars). The explosion (pun intended) caused by the internal combustion engine, the popularity of the Model T, and the access to cheap gasoline, led to a sudden and swift decline in electric vehicles.

Throughout the decades, there were a variety of inventors, tinkerers, and manufactures who dabbled in electric vehicles, but the demand for expensive, limited range and often odd-looking vehicles just didn’t justify production at any level of scale.

Although Elon Musk and Tesla get most of the headlines for the current hysteria around EV’s, credit should also be paid to Toyota who paved the way with the daring release of the Prius. In 2000, Toyota released to much fanfare and success, the hybrid-electric Toyota Prius. Although, Honda released the Insight first, it did not receive near the acclaim the Prius did.

Fast forward to today, when almost every CEO is racing to update their talking points to claim they will be first to convert their fleet to fully electric. The bold declarations have ranged from 10-years to 3-years, all of which are purely speculative talking points at this time.

There are many unanswered questions about the reality of a fully electrified fleet roaming the highways and byways of this great nation and the rest of the world. A few certainties we can count on, the cost for an EV will continue to come down as more manufactures fight for market share and ranges will continue to be extended as technology improves and battery costs lower.

One big unknown is the capacity of the power grid and how it can handle a sudden surge (another intended pun). Most Americans have experienced some type of power outage in their lifetime, and many experience power-outages annually during storm season. What happens to your EV when you cannot access power due to inclement weather? Another unknown is how to handle a vehicle running out of charge on a remote section of turnpike. There are many bells and whistles to alert the driver they need a charge. Ironically, my gas light goes off like its DEFCON 1 if I don’t pull over immediately. In spite of that, I have run out of gas and have been stuck on the side of an interstate. Who hasn’t played a game of mileage chicken with their gas light? The good thing is gasoline can easily be delivered in a little red can by most anyone. How many rest stops in middle-America have portable charging packs on hand to loan out or sell?

Lastly, what is the long-term impact all these battery packs are going to have on our environment? Almost every component of an IC vehicle can be salvaged and recycled at a reasonable rate. You can head to most auto-recycling centers and grab a ‘new to you’ engine, etc. Do Pull N Pick Auto Parts Centers sound familiar to anyone? In the future will we be able to wander through row after row of Tesla Model S, Chevrolet Bolts, and Ford Lightings to grab a ‘new to you’ inverter, low voltage DC-DC converter, etc.?

There is no question where we are headed, and after a bit of review, it is back to a place we have already been. A city filled with electric vehicles, charging stations readily accessible to everyone needing a bit of juice, and the sound of, or lack thereof, mid-day traffic. That is of course until, the next trip Back to the Future…

  • Ryan Nelson has more than 25 years of experience in the retail industry and is a partner at Advanced Dealer Solutions, a leading independent agency specializing in dealership development in the auto, RV and powersports industries.

Advanced Dealer Solutions March Newsletter

Spring is often associated with rejuvenation, regrowth, and rebirth. One could argue those three words take on more importance this spring season than most others in recent memory. 

The good news is, all three seem to be in play this year, especially in the retail industry.  

March brings a time change (for most of the country), one of the greatest sporting events ever created (March Madness) and Auto, RV and Powersports shows fill convention centers across the country displaying the latest and greatest each manufacturer has to offer.  

The shows this season are filled with a variety of electric options from many manufacturers. This is not the first foray into electrification for this car-crazed country, in fact, far from it. Take moment to read the article below about the history of the electric automobile and how we got to where we are today.  

Speaking of EV’s, please also take a moment to learn more about a VSC option from a great partner of ours, Axiom Administration, for the growing market of electric vehicles.  

Lastly, make sure to visit the Toy Box below for an added history lesson about the electric vehicle and its ties to Cleveland, Ohio! 

We hope all of you are ready to ‘spring’ into action as we head into the main selling season.

To read the full newsletter follow https://mailchi.mp/advdealer.com/newsletter-march

Take Advantage of the Latest Revolution – Now Offering Protection for Powersports

Keep consumers’ daring adventures protected with our new Revolution Powersports Product Suite! We’ve rolled out coverages for powersports enthusiasts that are looking to stay protected during every weekend excursions and joyride. The Revolution Powersports Product Suite offers a Vehicle Service Contract (VSC), Guaranteed Asset Protection (GAP), and Theft for a variety of powersports.

Which powersports is coverage available for?

·      ATVs/UTVs
·      Mopeds/scooters
·      Three Wheelers
·      On-road & Off-road Motorcycles
·      Snowmobiles
·      Personal Watercraft
·      Jet Boats
·      Golf Carts

Powersports Vehicle Service Contract (VSC)

A VSC offers peace of mind for unexpected expenses by providing coverage for out-of-pocket repairs due to failure of mechanical and technological components that a covered powersport may incur. Coverage includes Emergency Roadside Assistance and Towing Services.

Powersports Guaranteed Asset Protection (GAP)

If a covered powersport is stolen or damaged and deemed a total loss, the owner is responsible for paying the difference between what they owe and what their insurance company says the powersport is worth. GAP can help cover the financial gap and potentially save your customers thousands of dollars.

Powersports Theft Protection

Hundreds of thousands of powersports are stolen each year. The theft protection system deters theft by placing warning decals on the vehicle to indicate its protected. Traceable DNA stickers are placed strategically upon the vehicle at the dealership, if the stickers are removed, invisible ID numbers will be left behind, traceable by law enforcement. In the event your customer’s vehicle is stolen and unrecoverable, or recovered and is a total loss, they can take advantage of the Theft Protection System Limited Warranty benefit.

Extend the capability to customers of maintaining vehicle performance and ensuring powersport safety. For more information on the Powersports Product Suite, contact our us https://advanceddealersolutions.com/contact/.

Article originally wrote by Axiom Admin https://www.axiomadmin.com/media/now-offering-protection-for-powersports.

February Newsletter

2022 is off to an interesting start to say the least. The combination of the Omicron variant wreaking havoc on dealership staff, mixed messages about how best to combat the spread of the virus, uncertainty about supply chain and changes in the Fed policy have added to the already nebulous outlook for 2022.
 
What hasn’t changed is consumer demand continuing to outweigh the abilities of the global supply chain, which is putting dealers in an odd, but enviable position. Many dealers thrive on volume, and although margins are strong, they long for the days of lots filled with ready to deliver inventory. It appears the industry consensus is showing a backlog of demand in the range of 2 to 2.5 million new vehicles. If those predictions prove out, then we can get comfortable with the current market conditions and continue to maximize the opportunities in front of us.
 
One potential downside to this market is the dealership fixed operations. Increases in parts and labor cost, further depletion of the technician labor force and lower sales volume create the potential for several missed opportunities causing a negative effect on a dealer’s fixed operations.

To read the full newsletter follow https://mailchi.mp/advdealer.com/newsletter-february.

January Newsletter

Welcome to 2022! We have officially flipped the calendar on another year. Looking back to a year ago, the consensus was that we would be past COVID, supply chain issues, etc. Conversely, it feels quite the opposite. All the issues and concerns of the past two years are still with us and it appears they will be for some time. Despite the obstacles, many of you took the last month to put the finishing touches on a remarkable year and made plans to ride the momentum well into the new year. 

Our team is excited for the year ahead and have laid out some ambitious plans for what we want to accomplish. We will not simply speak of ‘hoping’ to execute on our strategies, we will focus on constant and measurable improvement so we can continue to exceed our dealer’s goals and expectations. We look forward to holding each other accountable to complete another goal shattering year.

Let’s all make 2022 Our Best Year Ever!

Happy New Year!

To read the full newsletter and subscribe follow the link below.

https://mailchi.mp/advdealer.com/newsletter-january

The Power of an Addendum

The current supply issues are creating a unique ‘sellers’ environment for dealers of all types these days and it is unlike any market I have experienced in my 27 years in the retail industry. Whether you are currently selling cars, RVs, or powersports you are seeing customer demand potentially higher than you’ve ever seen and are rightfully enjoying the fruits of scarcity. We all know this is a cycle, and at some point, we will again see rebates, negotiating, and discounts. The fruits dealers are currently harvesting are well deserved after surviving nearly a decade of margin erosion and a continuous sprint to the bottom of the price chain.

I recently attended a couple of industry events and heard story after story about customers agreeing to purchase, and pay top dollar, for their third or even fourth choice of vehicle. On the surface, this seems like an ideal, highly successful model for dealers to live in. While it has been bountiful, I feel there are some adverse effects as well as some missed opportunities worthy of addressing.

There is an old adage, ‘when perceived value exceeds price, you have a sale.’ Right now, the perceived value is the raw availability to conduct a transaction instead of the traditional checklist of wants and needs. Simply having something to sell is all the value a customer needs to see in a retailer. The dealers I know and work with, want more; they want a customer to see value in the transaction, not just being able to conduct a transaction. Of course, dealers want to maximize on the current opportunity, but they also want to perform the balancing act of earning the well-deserved profit, as well as providing long-term value in doing business with their dealership but for years to come.

Assuming dealers are exceeding their customers experience expectations, then we’ll move on to the value of the vehicle. By value, I am not referring to the features and benefits the customer has spent hours online pouring over, but the additional value a dealer can provide by protecting some of the customers risk exposure. Customers often get caught up in the euphoria of the purchase and forget the reality of owning a car, RV or powersport toy. They forget cars get dirty. They forget RV’s get lived in and spills and accidents occur. They forget their side by side could catch the eye of a thief. The risks of these forgotten realities can be mitigated by dealers including protection products on an addendum.

An addendum allows a dealer to enhance the value of a transaction by pre-selecting one or more value-based consumer products and adding them to a ‘Why Buy Here’ of the dealership. These addendums create a unique presentation opportunity for the sales consultant and most likely leads the customer away from a decision based solely on availability, or worse price. Instead of talking about discounts to meet a competitor’s price, the sales consultant can direct the conversation to the benefit of having a vehicle location device with years of monitoring included, as well as the cash benefit to assist in the event of an unrecovered stolen vehicle. Customers will value peace-of-mind over price if they are educated on the benefits before being ‘sold’ the item or being asked to pay a higher price with no explanation of benefits.

There are a few addendums I have seen backfire on dealers. Pinstripes, although spectacular to some, generally don’t command a $1,495 increase to the cost of the vehicle. And believe it or not, there are some that don’t see $999 of value in a set of plastic mudflaps for their Honda Accord. Whereas customers do see value in knowing their vehicle is protected from everyday spills and stains, as well as having some coverage against the environmental effects to today’s modern painted exteriors. Who out there doesn’t relate to a soda, or ketchup packet spilling on their seats or floorboards at some point in their driving history?

The great part about an addendum is it helps clarify the customers value in the vehicle as well as reminding them of the unavoidable perils of owning a vehicle in today’s world. If the customer doesn’t see value, then the addendum can be removed, and you have a sold vehicle at or near MSRP. If the sales consultant properly conveys the value of each item on the addendum, then it is likely the customer will at least purchase one, if not everything the dealer includes on the addendum. Either way, the dealer and customer are in winning situations; value exceeds cost!

A few suggestions:

  • Make the addendum something of true value to your customers. Leave out frivolous outdated items nobody sees value in. Today’s buyer is too sophisticated and will see through the gimmicks of what is being attempted.
  • The success of an addendum is directly correlated in the confidence of the presentation by the sales consultant. If the dealership staff doesn’t believe in what is being offered, it will fail and most likely backfire on the dealer.
  • Disclose anything and everything. Don’t sneak anything in. Proudly display the addendum and additional cost on the vehicle. Give your team the tools to demonstrate the value of each product being offered. Value based protection products sell themselves when explained properly.
  • Live it. Like most rewarding actions in life, you cannot be passive. You must be active with your value-added items each and every day. Here are a couple ways to keep everyone focused on the value on in the addendum:
    • Walk around competitions for some additional Saturday spiff money.
    • Product knowledge quizzes focused on what makes this product so valuable.
  • Retain the customer. The addendum should have some form of tie back to the selling dealer. Don’t just sell a vehicle, win a lifelong customer. The real gains come from the harnessed lifetime value of a family in the dealership’s community. Believe it or not, people still like doing business with people they know and trust.

About the author: Ryan Nelson has over 25 years of experience in the retail industry and is a Partner at Advanced Dealer Solutions, a leading independent agency specializing in dealership development in the auto, RV and powersports industry.

To learn more about how the right addendum can benefit your dealership, please reach out to Advanced Dealer Solutions at 844-320-3722 or [email protected]

November Newsletter

1/6th, that is all we have left of this wild year. Are you prepared to go into the final 6th more determined than you started? Can you and your team accelerate past the competition as mental and physical fatigue begin to set in? Can you put the finishing touches on the masterpiece of work you have been working on your whole career?

https://mailchi.mp/advdealer.com/newsletter-november-ads