The AI Revolution in Car Dealerships: A Game-Changer for the Industry

AI Revolution in Car Dealerships

The automotive industry is on the brink of a massive transformation, driven by the rapid adoption of artificial intelligence (AI). As AI technology continues to evolve, it is reshaping the way car dealerships operate, enhancing customer experiences, and streamlining business processes.

The Shift to AI-Powered Dealerships

AI is making its presence felt in various aspects of the car dealership experience. From AI-powered chatbots and virtual assistants to advanced data analytics and predictive maintenance, dealerships are leveraging AI to improve efficiency and customer satisfaction. One of the most significant changes is the integration of AI in customer interactions. AI chatbots and virtual assistants are now handling customer inquiries, scheduling test drives, and providing personalized vehicle recommendations. This not only frees up staff to focus on more complex tasks but also ensures that customers receive timely and accurate information.

Enhancing Customer Experience

AI is revolutionizing the way customers interact with dealerships. Virtual assistants can provide instant responses to customer queries, reducing wait times and enhancing the overall customer experience. Additionally, AI-driven data analytics can help dealerships understand customer preferences and behavior, allowing them to offer personalized recommendations and promotions. For instance, AI can analyze a customer’s browsing history and suggest vehicles that match their preferences, making the car-buying process more efficient and enjoyable.

Streamlining Operations

AI is also transforming the operational side of car dealerships. Predictive maintenance, powered by AI, allows dealerships to anticipate and address potential issues before they become major problems. This not only improves the reliability of vehicles but also reduces downtime and maintenance costs. Furthermore, AI can optimize inventory management by predicting demand and ensuring that the right vehicles are available at the right time. This helps dealerships maintain a balanced inventory and avoid overstocking or understocking issues.

The Future of Car Dealerships

As AI technology continues to advance, its impact on car dealerships will only grow. The integration of AI in various aspects of dealership operations is expected to lead to increased efficiency, improved customer satisfaction, and higher profitability. Dealerships that embrace AI will be better positioned to meet the evolving needs of their customers and stay ahead of the competition. In conclusion, the AI revolution is transforming the car dealership industry, bringing about significant changes in customer interactions, operational efficiency, and overall business performance. As dealerships continue to adopt AI-powered solutions, they will be able to provide a more seamless and personalized experience for their customers, ultimately driving growth and success in the industry.

The Advanced News February 2025

A Message From The ADS Team
 

And just like that 2025 is off and running! We hope your 2025 is off to as great of a start as ours is here at ADS.

By all accounts 2025 should be a banner year in the automotive business and should see significant growth in RV and powersports. We could not be more excited to support all our dealers while they work to handle this growth. Our team has been and continues to grow. We have added 8 new team members to the ADS squad in the last few months and are poised to support our current and future dealers better than we ever have before. If you, or your teams are looking to make 2025 your best year ever then please reach out to us to see if we are the missing piece in your strategic puzzle.

There are many evolving forces facing dealers today and one of the many complex and often misunderstood items is dealers’ insurance plans. Garage liability, open lot, EPLI, umbrellas, etc. are all highly nuanced and seldom fully understood by dealers and comptrollers making decisions on what providers to work with. Much like our truly independent approach to our F&I relationships, we bring the same level of unbiased, pragmatic representation to our risk management solutions. Please click the link below to learn more about how a highly skilled, dealer focused team can help you better protect yourself in the event of a future occurrence.

Lastly, please check out the link below on the book Confidence is Overrated, by our dear friend Travis Thomas.

Some shareworthy news items…
Brisk New-Vehicle Sales Open Year
Used Sales End Strong
Hindenburg Research shorts Carvana, calling company’s turnaround a ‘mirage’
Five for ’25: The Cox Automotive Forecast
Proposed Regs on Micro-Captive Listed Transactions, Transactions of Interest Finalized
Under-Water Auto Loans on the Rise

Events we will be attending:

Cleveland Auto Show – https://www.clevelandautoshow.com/

Good Luck and Good Selling!

 

View the full newsletter: https://mailchi.mp/advdealer.com/february-newsletter-4vmogzv35y-17465923

Used Vehicle Prices Continue to Stabilize

Used vehicle prices expected to continue to stabilize in 2025 after pandemic volatility

In 2025, used vehicle prices are expected to stabilize due to improved new car production, easing supply chain disruptions, and increased availability of semiconductors. These factors will boost new vehicle inventories, reducing pressure on the used car market. Additionally, easing inflation and potential interest rate cuts are likely to enhance consumer purchasing power, making financing more affordable and influencing demand across the automotive market. As competition in the electric vehicle (EV) sector intensifies and consumer preferences shift toward fuel-efficient and eco-friendly options, prices for traditional combustion engine vehicles may decline, further balancing the market. Together, these economic and market dynamics are poised to create a more stable pricing environment for used vehicles.

The Advanced News January 2025

A Message From The ADS Team

Happy New Year!!!
 
Some years just come with more excitement than others and that is the case for
the ADS team as we gear up for what is sure to be our best year ever!
 
By most expert opinions, the automotive industry, and the economy, should
thrive in 2025 (see articles below) and we are right with them in that mindset.
The majority for automotive forecasters are predicting an increase over 2024 as
well as the downward move on rates, lower overall vehicle prices and the return
of some needed factory incentives all line up to give this market the
accelerant it needs to achieve the results we are all hoping for.
 
The recent news of the Honda and Nissan merger is adding even more excitement
to the conversation and outlook. Many feel this will add competitiveness on a
global level and several dealers of ours have expressed shear enthusiasm over
the news. It will be interesting to see how this news shakes out and what the
short and long-term effects are on the industry and the dealers of the affected
brands.
 
Our team at ADS continues to grow. We added 5 incredibly talented members to
our team in December and look forward to introducing them to everyone in the
next couple of months. We know these recent hires, as well as our existing team
members, will bring us to new heights in terms of dealer performance, new
relationships, and new markets entered. Be on the lookout for the exciting
updates throughout the year.
 
From all of us at ADS, to all of you, we wish you the happiest and most
prosperous New Year’s EVER!

Sincerely,

Bob and Ryan

View the full newsletter: https://mailchi.mp/advdealer.com/december-newsletter-4vmogzv35y-17464035

The Advanced News December 2024

A Message From The ADS Team

Thankful and Grateful is a good way to express our feelings as we head into the holiday season and begin to wrap up this year.

For us at ADS, it has been a topsy turvy year with some ups and downs. Fortunately, there have been more ups than downs. As our industry continues to evolve, so must our team. We are blessed to be welcoming so many high caliber individuals to our team over the next few weeks. We know the changes we are making will result in the continuation of our exponential growth for many years to come.

One item we are very excited about, is the addition of our Risk Management Team. This team, led by industry veteran, Dave Ditgen will be bringing our strong independent mindset and approach to the risk management side of the business. When it comes to your garage keepers, open lot, general liability and workers compensation we know we can provide unique solutions that fit your needs. Please fill out the contact from below to get in touch with one of our licensed team members to get you introduced to the process and programs we have access to.

For all of those that have blessed us this year by doing business with us, supporting us as we continue to grow, or challenging us to get better, we thank you. We are grateful for every step in our journey and couldn’t be more excited about what next year and beyond have in store for us.

Happy Holidays!

Sincerely,

Bob and Ryan

View the full newsletter: https://mailchi.mp/advdealer.com/december-newsletter-4vmogzv35y-17464035

The Advanced News November 2024

It is that time of year for all of us to go out and perform our civic duty by voting. Taking part in our democracy is a gift, and unfortunately, many Americans do not take part for a variety of reasons. These elections should remind us of those who have made the ultimate sacrifice defending our democracy, and therefore our ability to take part in free and fair elections. Please visit https://vote.gov/ to make sure you know how and where to vote in your state.
 
Many of us are excited for the elections to be over. If you live in a swing state, we are certain you are tired if seeing attack ad, after attack ad. Another reason to be excited about November 5th being behind us is that the economy, specifically retails sales, generally hit a stagnant period around elections. The majority in our industry are optimistic about the increase in sales volume we should see post-election cycle.
 
For most dealers, 2024 has proven to be a difficult year. Sales volume, and gross profit have declined especially within certain manufactures. As some dealers feel pressure on volume and profit, their focus has shifted to F&I and fixed ops. We at ADS have stepped up and responded to the challenge. Our dealers are experiencing strong, if not record F&I results and our roll-out of Repaired Forever has proven to help drive additional service sales and an added profit center.
 
Moving into the holidays, let us reflect on what we are thankful for and what the holiday season means to each of us.
 
Good luck and Good selling to all of you!

Sincerely,
Bob and Ryan
 
Events ADS will be attending:
F&I Product and Reinsurance Conference – https://www.fandi-conference.com/  

Newsworthy Items:
I just bought a Jeep for my teen driver. Here’s what I learned about the used car market
American consumers are increasingly underwater on their car loans
Stellantis CEO Carlos Tavares to retire in 2026 as automaker struggles in North America
Vehicle pricing fell year-over-year in Q3: Cox Automotive
US remains engine of global growth in latest IMF forecasts

View the full newsletter: https://mailchi.mp/advdealer.com/november-newsletter-4vmogzv35y-17464034

The Advanced News October 2024

First and foremost, our thoughts and prayers go out to all those affected by last weeks storms in the Southeast. We sincerely hope everyone finds a way to safely navigate through the aftermath. Please take a moment to click the link below to donate to a relief fund to provide aid to those in need. 

Trick or Treat?
 
That is the question most of us in the industry are asking ourselves about what the next few months of this year have in store for us.
 
Here are just a few of the bigger questions out there…
 
Will the interest rate cuts accelerate, or slow car sales?
Will the election breed confidence or fear into the markets?
Will the juxtaposition on EV’s cause more manufactures to transition away from the segment?
Will the market look more reasonable in terms of Blue Sky in 2025?
What is the turnaround time for Stellantis?
 
All of these are good, legitimate questions and depending on how they are answered could drastically change how the industry’s future unfolds.
 
As our team crisscrosses the country speaking with dealers and other industry leaders, one thing we have learned for sure; we are past the COVID days of volume and profits. Dealers are working to find new ways to add gross profit, new ways to compete for customers, and new ways to train (and in some cases, retrain) their staff. The good news is, we at ADS have the solutions.
 
Even though the industry has seen decreases in F&I profitability, our dealers are still holding strong, and even seeing increases. Our dealers are adding Repaired Forever (see below) as a new profit center to their dealerships, and are utilizing ADS and its decades of retail experience to help their teams continue to grow and thrive!
 
Good luck and good selling to all of you!

Sincerely,
Bob and Ryan
 
 

View the full newsletter: https://mailchi.mp/advdealer.com/november-newsletter-4vmogzv35y-17464034

The Advanced News September 2024

We kicked August off by celebrating our 10-year anniversary in grand fashion. A party appropriate for a decades long run of exceeding our dealer’s goals and objectives. As we rolled through the month, we highlighted each our associates who are the ones who make it happen day in and day out. Please check out our LinkedIn page to read up on each of our team members to get to know them better. Also, be on the lookout for an announcement of our newest team members later this month.
 
Now we turn our attention to the next decade and beyond, and what better time to discuss the advantages of working with a truly independent advocate for your business. According to recent publications, inventory levels are up 43%, F&I profits are down 23%, and the market is showing signs of getting more and more difficult as we move into 2025.
 
Dealer after dealer has told us how their current provider is letting them down, allowing results to suffer, not minding the profitability of their participation structures, and basically just operating on cruise control. The old way of working with dealers, and taking advantage of relationships, is no longer acceptable. There is a better way.
 
As we continue to work with a growing number of dealers, we are seeing the results of our comprehensive approach to improve F&I sales and profitability and can proudly say that our stores are bucking the industry trends of going backwards. We have many dealers, and dealer groups setting F&I records due to our unique sales process, and our integrated levels of accountability. To find our more, please reach out to us to see if there are F&I profits being left on the table at your store.
 
To infinity and beyond…
 
Good luck and good selling to all of you!

Sincerely,
 
Bob and Ryan

IN THE NEWS 
J.D. Power-GlobalData U.S. Automotive Forecast for August 2024
Ford slows EV plans, delaying pickup and axing three-row SUV, to cut costs
Restaurants fight back against the FTC crackdown on ‘junk fees’ as diners balk at new charges
Stellantis laying off 2,450 plant workers due to discontinuation of Ram ‘Classic’ pickup truck

EVENTS WE WILL BE ATTENDING 
Live2Lead – https://www.eventbrite.com/e/live2lead-cleveland-tickets-937395323647?aff=oddtdtcreator
RVDA – https://www.rvda.org/Convention
F&I Product and Reinsurance Conference – https://www.fandi-conference.com/

Good Luck and Good Selling!

View the full newsletter https://mailchi.mp/advdealer.com/september-newsletter-4vmogzv35y-17389104

The Advanced News August 2024

August is a big month for us here at Advanced Dealer Solutions, as we are celebrating our 10-year anniversary!
 
In 2014, Bob felt dealers needed an independent advocate working tirelessly on their behalf. Not just with income development, but claims management, loss ratios, reinsurance results, capital to fund acquisitions, and so on. Dealers didn’t need another person working for vertically integrated company, somebody reporting up to a private equity firm, or someone being mandated sales goals from a corporate tower. Dealers needed an unbiased company whose primary goals were to exceed the dealer’s goals and objectives.
 
That independent, unbiased spirit remains at the core of who we are and what we do. We work for our dealers, PERIOD! Throughout these past 10 years, we have achieved tremendous success in collaboration with our dealers and product partners, more than most people could have imagined.
 
Although we may be celebrating our 10-year anniversary, we are just getting started and I assure you, you ain’t seen nothing yet!
 
To infinity and beyond…
 
Good luck and good selling to all of you!

Sincerely,
 
Bob and Ryan

IN THE NEWS
CarShield fined $10 million for deceptive advertising charges
Cox Automotive Forecast: New-Vehicle Sales Pace Expected to Rebound After June Disruptions
CrowdStrike sued by shareholders over global outage
Wharton’s Jeremy Siegel says Fed needs to make an emergency rate cut

EVENTS WE WILL BE ATTENDING 

NAMAD – https://web.cvent.com/event/edcd733e-ea51-4261-842b-30b68f704934/summary
RVDA – https://www.rvda.org/Convention
F&I Product and Reinsurance Conference – https://www.fandi-conference.com/

Good Luck and Good Selling!

View the full newsletter https://mailchi.mp/advdealer.com/august-newsletter-4vmogzv35y

Auto incentives are back — but high interest rates weaken deals for buyers

KEY POINTS

  • Incentives are coming back to the auto market, but interest rates remain high.
  • However, car shoppers can still reap the benefits. It will require more research and flexibility.
  • “Consumers can find good deals, but you have to go model by model,” said Brian Moody, executive editor at Kelley Blue Book.

Incentives are coming back to the auto market, but high interest rates are weakening those deals for car shoppers.

“Pre-pandemic, people would see a 0% financing for 60 months and think, ‘no big deal,’ because it was available everywhere,” said Jessica Caldwell, an insights analyst at Edmunds, an auto research site.

In today’s market, consumers are more likely to see it as “free money,” she said, especially as auto loan rates stay high.

The average annual percentage rate for a new car loan was 7.1% in the first quarter of 2024, marking the fifth month in a row of rates more than 7%, according to Edmunds.

The APR for used car loans rose 11.7% in the same period, up one-tenth of a percentage point from the prior quarter.

Despite high borrowing costs, car shoppers can still reap some benefits from reintroduced financing offers and other incentives like discounts and dealer cashBut shoppers must to do more research than in that earlier era to find those deals, experts say. 

“Consumers can find good deals, but you have to go model by model,” said Brian Moody, executive editor at Kelley Blue Book.

Be cautious about longer loan terms

Financing offers depend in part on the loan term. You might get a better interest rate with a short term, but a lower monthly payment with a long term.

While extending the life of the loan can help shrink monthly costs, you risk owing more than what the car is worth, which can create more financial problems later on, experts say.

“The negative equity situation is real,” Edmunds’ Caldwell said.

Shoppers must be realistic about how long they plan to keep the car, Caldwell explained.

If you’re someone who buys a new car every three to four years, you might end up in a situation when you trade in that your vehicle and is worth less than you owe, she said.

The share of new car purchases in that situation — known as a negative-equity trade-in — rose to 23.1% in the first quarter, according to Edmunds. That’s up from 18.3% from a year ago and 14.7% in the first quarter of 2022.

The average amount of negative equity jumped to an all-time high of $6,167 in the first quarter, researchers found.

When you roll that into your new car loan, it increases your payment.

The average monthly payment for new car shoppers who traded in underwater loans was $887 in the first quarter, according to Edmunds. The average APR was 8.1% for a term length of 75.8 months.

When you’re comparing financing options, instead of only focusing on lowering the monthly payment, be sure to figure out the total interest you will be paying, experts say.

“That’s where you have to be cognizant,” Caldwell said. “Longer loan terms will always look more attractive because they’re more affordable, but that’s really only part of the story.”

According to Moody: “The quicker you pay it off, the less interest you’re paying.”

What to do before you go to the auto dealer

1. Search for available incentives: Car shoppers will have to a do lot more shopping and research to find available incentives, Caldwell said.

“There are deals creeping out there,” she said. “There was a point two years ago where there just wasn’t any; no deals to be had.”

Seek out models that are not in high demand, as automakers and dealers “rarely incentivize popular” models, Moody said.

“There might be cash back or low financing on one type of Ford, but on [another] type, there’s nothing,” Moody said. “It makes it more challenging for consumers because you really have to go and do your research.” 

2. Know your credit score: While shoppers might come across 0% financing offers, those deals are often reserved for buyers with excellent credit. Find out what your latest score is to avoid getting stuck into deals you didn’t fully understand, Moody explained.

3. Get pre-qualified for different loans: Shop around for auto loans at different banks or credit unions before going to the dealer, experts say.

That lets you determine what kind of interest rate you’re able to get and compare offers, Moody said.

Don’t limit yourself to comparing the monthly payments. Consider the amount of interest you will be paying over the life of the loan, Caldwell said.

Having these options will also help you negotiate with dealers.

“Always give the dealer the opportunity to beat that deal in terms of interest rate and the loans terms, and oftentimes, they can,” Moody said. “If they can’t, you already have this loan.”

Originally published by CNBC https://www.cnbc.com/2024/05/16/despite-auto-incentives-high-interest-rates-weaken-deals-for-buyers.html?__source=iosappshare%7Ccom.microsoft.Office.Outlook.compose-shareextension