Claims administrators face a variety of challenges, including new and evolving regulations, staffing needs and catastrophic events. But at the moment, our greatest challenge may be keeping abreast of rapidly evolving expectations.
Technology plays a pivotal role. A successful administrator must be keenly aware of what our agents, dealers and customers want and need and how to provide solutions that solve their problems.
Those at the forefront of claims administration have transitioned to app-based or mobile-friendly platforms to account for advances in technology and have created a model more akin to a self-service portal. Such platforms allow dealership personnel and customers to access information and file claims beyond typical service hours.
But consumers are increasingly demanding a phone-based experience — and not to make calls. They want to communicate and transact via text. Savvy claims administrators must embrace these challenges, embark on digital transformation initiatives and accommodate changing needs to stay one step ahead.
Originally posted by Portfolio https://www.linkedin.com/pulse/claims-administrators-latest-greatest-challenge%3FtrackingId=BjI%252BQUUhyCK%252FnpZgttAsAw%253D%253D/?trackingId=BjI%2BQUUhyCK%2FnpZgttAsAw%3D%3D
